How to manage plugin/application updates
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‎02-24-2025 06:20 AM
Dear Community
We are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for the plugins we see a difference in the new application manager:
And the old application manager:
Not sure why that is but therefore we stick to the old application manager. We really struggle how to manage this because of the following:
- We are not sure which of these plugins will be updated during a upgrade, during our last upgrade to Xanadu we could see 138 plugins where updated in the logs but it unclear in this overview which ones.
- It is nearly impossible to combine this with an upgrade, we received that request because during an upgrade all processes are being tested so it would be ideal to include these plugin upgrades there. Downside of this is that your upgrade time will be huge because you would need to manually upgrade all these plugins first so that why we don't really want to combine that with an upgrade.
- We have not found a way to easily export this overview so that you see the plugin name and the release notes, we now perform this as a manual action. We need this overview with the release notes to inform product owners about this so that they can use this information after installation to test it.
- We performed an update of all plugins a couple of months before an upgrade but after the upgrade we already have a new list of more than 100 plugins so it feels impossible to keep track of this.
So this a bit of braindump on this topic, I would really love to hear feedback from the community how you are managing this process.

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‎02-24-2025 02:55 PM
In terms of easing your pain, ServiceNow are aware of this and there are roadmap items to improve this experience. Yokohama introduces an upgrade workspace as a starting point which may aid in your visibility.
If you do a family upgrade (i.e moving from Xanadu to Yokohama) apps and plugins will "true-up" to a compatible version. However, this doesn't mean the latest version of that app. Individual product teams determine which version is aligned to a product family release.
In terms of approach - focus on functionality your stakeholders desire. Those apps should be what you prioritise to upgrade (past that of the true-up version). An example would be SOW and Workflow Studio. The new features in those are often highly desirable and adopted on a quarterly basis
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‎03-03-2025 12:49 AM
Hi @Kieran Anson ,
We have a Yokohama instance but we could not really find the mentioned "Yokohama introduces an upgrade workspace as a starting point which may aid in your visibility." can you provide more detailed information about this?
Much appreciated,
Kevin

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‎03-03-2025 12:06 PM
Hi Kevin,
Full name is Upgrade Management, it's part of the admin experience. It's not a workspace apologies. But is built on UI Builder.
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‎03-04-2025 05:58 AM
Hi Kieran,
But how does this help with the issue I have with plugins this is really only for upgrade related topics there is nothing about plugins here:
Let me know,
Kevin