How to raise a INCIDENT

AnshitaB
Tera Contributor

5 hours ago

Hi, After upgrading to a new version of serviceNow, the instance is not working properly. The fallback intent is not working.. Can someone please guide me how to raise a ServiceNow ticket...

 

#ticket

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Dr Atul G- LNG
Tera Patron

3 hours ago

Repair VA plugin once.

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Tera Sage

3 hours ago

Hi @AnshitaB 

 

Verify the configuration settings for both the fallback topic and AI Search, as these settings may have been affected by the upgrade . refer : Search fallback is not working 

 

If Everything is fine, try with incognito browser /private browser once, if it is related to cache issue

 

If still the issue persists -> Go for plugin repair.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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