i lost all my achievements,my badges, access to courses.

faizan-18 · ‎10-28-2023

Today when i logged in to the nowlearning platform. i was shocked to see All my data and my achievements has been lost. All my course access, my vouchers, my certifications which includes Certified System Administrator(CSA), Flow Designer, Welcome to Servicenow Micro Certification. This is really a tensed situation and i request you to bring all my data and achievements back as soon as possible. I am unable to access any study material for future preparation. My certification is still available in the webessessor account. Please suggest me what should i do. i have already raised a case but there is no reply from the support side.

ark_arya_ · ‎10-30-2023

Please submit a support ticket so that the issue can be resolved. Attached is a document containing the necessary instructions for generating a case in NowLearning. This will help you.

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ark_arya_ · ‎10-30-2023

My issue got resolved. Give them some more time and see. Else raise another one.

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Sandeep Rajput · ‎10-30-2023

Reply on the same email and inform now support about it.

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Nivedita Patil · ‎10-30-2023

Hi @faizan-18 ,

wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

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Sandeep Rajput · ‎10-29-2023

@faizan-18 Please wait for at least 48 hours to get a response from the Now support.

faizan-18 · ‎10-30-2023

@Sandeep Rajput Sir its been more than 48 hours. One more strange thing happened right now that i got a mail from nowlearning platform as case solution proposed and they have mentioned a case number which i have never raised. and the subjct is ''i'm not able to register for my exam''. i have never raiseda ticket like that and when i am trying to open the case link its coming record not found. The ticket which i have raised is completely different.

Sandeep Rajput · ‎10-30-2023

Reply on the same email and inform now support about it.

faizan-18 · ‎10-31-2023

Sir the case has been resolved. Thank you so much for your support. 🙂

ark_arya_ · ‎10-30-2023

Please submit a support ticket so that the issue can be resolved. Attached is a document containing the necessary instructions for generating a case in NowLearning.