i lost all my achievements,my badges, access to courses.

[faizan-18]

Today when i logged in to the nowlearning platform. i was shocked to see All my data and my achievements has been lost. All my course access, my vouchers,  my certifications which includes Certified System Administrator(CSA), Flow Designer, Welcome to Servicenow Micro Certification. This is really a tensed situation and i request you to  bring all my data and achievements back as soon as possible. I am unable to access any study material for future preparation. My certification is still available in the webessessor account. Please suggest me what should i do. i have already raised a case but there is no reply from the support side.

[ark_arya_ · Accepted solution]

Please submit a support ticket so that the issue can be resolved. Attached is a document containing the necessary instructions for generating a case in NowLearning. This will help you.

[ark_arya_ · Accepted solution]

My issue got resolved. Give them some more time and see. Else raise another one.

[Sandeep Rajput · Accepted solution]

Reply on the same email and inform now support about it.

[ark_arya_ · Accepted solution]

Please submit a support ticket so that the issue can be resolved. Attached is a document containing the necessary instructions for generating a case in NowLearning. This will help you.

[faizan-18]

@ark_arya_ i have already raised my issue and they haven't replied to my case. My whole account has been changed not only my profile. My access to all the courses, My badges, My achievements, My vouchers everything. Its showing as if my whole account has just been created.

[ark_arya_ · Accepted solution]

My issue got resolved. Give them some more time and see. Else raise another one.

[Nivedita Patil · Accepted solution]

Hi @faizan-18 ,

wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.