Incident /user lookup issue post DC upgrade

jeffreyluto
Tera Contributor

7 hours ago

After we upgraded our PROD instance of ServiceNOW to Washington DC. A handful of our users have been experiencing issues when submitting incident tickets. One of the reference fields on the incident form references the User table and for the users affected they cannot see any choices when selecting from the dropdown. (magnifying glass.)

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Ankur Bawiskar
Tera Patron
Tera Patron

7 hours ago

@jeffreyluto 

is it working fine for admin?

any recent query business rule on user table or ACL added which is restricting?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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jeffreyluto
Tera Contributor

7 hours ago

It didn't happen for me another team member that was "Admin".

A few of user responded now 3 days later - the issue went away.

Of course there are some ACL related Security fixes the ServiceNow but it does not appear related to that in particular.

It might be server and browser cache?

 

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