Interaction is Created when a user add comments on a case

[Niranjan2]

Hi Community,
Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. 
Steps to reproduce.
1. Navigate to CSM configurable workspace as a agent 
2. Open a case/ update the existing case adding a comment.
3. Observe interaction is created.
Any help/suggestions Appreciated.
Thanks 

[Niranjan2]

@Ankur Bawiskar  yes, it's OOTB.

[DeanB9201927820]

Just to update this thread for future views. This is an OOB feature and is handled by the 'Create outbound Interaction' business rule on the sys_email table.