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Is Agent Workspace has been deprecated or replaced with other name?

KPoornima
Tera Contributor

‎09-06-2024 01:44 PM

I'm trying to find an Agent Workspace Fundamentals, Implementation, Administrator Configuration, Notifications but unable to find it neither in Now Learning portal nor in ServiceNow Documents. Is it deprecated or the titles has been replaced with any?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-07-2024 07:15 PM

Hi @KPoornima 

 

Yes Agent workspace is not longer exits and not its has been replaced by SOW Service Operation Workspace, SOW is available Ootb in pdi now under Workspace menu.

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Dr. Atul G. - Learn N Grow Together
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