Just up gradated the instance now unable to login to personal dev instance

pavanbjkuma · ‎08-13-2025

unable to login Zurich PDI account

Dr Atul G- LNG · ‎08-13-2025

Go to developer.servicenow.com.
In your User Profile, you will find the reference to your instance.

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Nikhil Bajaj9 · ‎08-13-2025

Hi @pavanbjkuma ,

Hav eyou setup your MFA, as your screenshot is suggesting that it is stucking at MFA validation.

Please chek this link for MFA setup:- https://www.servicenow.com/community/platform-privacy-security/reset-user-multi-factor-authenticatio...

If my answer helped you, please mark it- Solution Accepted.

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Nikhil Bajaj

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Nikhil Bajaj

ServiceNow Rising Star-2025

AndersBGS · ‎08-13-2025

Hi @pavanbjkuma

go to https://developer.servicenow.com/dev.do#!/home , login and and press start building - This shouldn't open your instance.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Bhuvan · ‎08-13-2025

@pavanbjkuma

Try to refresh the instance and login again. Sometimes it could be due to cache issues, try log in with Incognito or InPrivate mode in the browser.

Since your issue is related to MFA, it could be due to below known error. Follow the link for steps to login to the instance,

https://www.servicenow.com/community/platform-privacy-security/issue-with-mfa-in-developer-instances...

Thanks,

Bhuvan