Just up gradated the instance now unable to login to personal dev instance

pavanbjkuma
Tera Contributor

‎08-13-2025 12:51 AM

pavanbjkuma_0-1755071232955.png

unable to login Zurich PDI account 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-13-2025 06:41 AM

Hi @pavanbjkuma 

Go to developer.servicenow.com.
In your User Profile, you will find the reference to your instance.

 

DrAtulGLNG_0-1755092487788.png

 

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Nikhil Bajaj9
Tera Sage
Tera Sage

‎08-13-2025 06:54 AM

Hi @pavanbjkuma ,

 

Hav eyou setup your MFA, as your screenshot is suggesting that it is stucking at MFA validation.

Please chek this link for MFA setup:- https://www.servicenow.com/community/platform-privacy-security/reset-user-multi-factor-authenticatio...

 

If my answer helped you, please mark it- Solution Accepted.

 

Regards,

Nikhil Bajaj

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Nikhil Bajaj

ServiceNow Rising Star-2025
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AndersBGS
Tera Patron
Tera Patron

‎08-13-2025 11:22 PM

Hi @pavanbjkuma 

 

go to https://developer.servicenow.com/dev.do#!/home , login and and press start building - This shouldn't open your instance.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Bhuvan
Giga Patron

‎08-13-2025 11:48 PM

@pavanbjkuma 

 

Try to refresh the instance and login again. Sometimes it could be due to cache issues, try log in with Incognito or InPrivate mode in the browser.

 

Since your issue is related to MFA, it could be due to below known error. Follow the link for steps to login to the instance,

 

https://www.servicenow.com/community/platform-privacy-security/issue-with-mfa-in-developer-instances...

 

Thanks,

Bhuvan

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