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Looking for Guidance: Automatically Surfacing ServiceNow Platform Changes in Our Change Calendar

Ramsay Tuita
ServiceNow Employee
ServiceNow Employee

4 hours ago

I’m posting on behalf of a customer who is looking to improve visibility into core platform and application changes—specifically hot fixes, patches, upgrades, and security updates published on the ServiceNow Support site.

Their goal is to automatically import these platform-driven changes into their Change Calendar so they can view them alongside their internally planned changes. This would help them better manage scheduling conflicts and understand the full change impact across their environment.

Is anyone aware of a ServiceNow-provided capability, integration, or recommended approach that allows platform updates (hot fixes, patches, upgrades, security updates, etc.) to be pushed or surfaced directly into a customer’s instance or Change Calendar?

Any insights, experiences, or best practices would be extremely helpful. Thank you!

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MaxMixali
Tera Guru

3 hours ago

Hi hope that can help:


Based on ServiceNow's capabilities, here are the recommended approaches for automatically surfacing platform updates in your Change Calendar:
Native ServiceNow Capabilities

1. HI Service Portal & RSS Feeds
ServiceNow publishes platform updates through the HI (Hi.service-now.com) portal. While not automatic import, you can:

Subscribe to RSS feeds for product releases, security advisories, and patch notifications
These could be parsed and automated into Change records using scheduled imports or Integration Hub

2. ServiceNow Store - Update Sets Tracker
Some customers have built or used applications from the ServiceNow Store that track available updates. Check for applications like:

Update Set management tools
Release notification applications

Recommended Integration Approaches
3. Integration Hub + Scheduled Flows
Create a custom integration using Integration Hub to:

Poll the ServiceNow Support Site API (if available) or RSS feeds
Automatically create Change records for new patches/hot fixes
Tag them distinctly (e.g., "Platform Update" category)
Populate relevant fields like version numbers, KB articles, maintenance windows

4. Email-to-Change Automation
If you subscribe to ServiceNow update notifications via email:

Configure Inbound Email Actions to parse notification emails
Automatically create Change records from these notifications
Link to relevant KB articles and documentation

Best Practices Implementation
5. Custom Change Calendar View
Create a dedicated calendar view that:

Filters platform updates separately from internal changes
Color-codes ServiceNow-driven vs. customer-driven changes
Shows potential scheduling conflicts

6. Proactive Notification Setup

Configure notification subscriptions in the HI portal for your specific products/versions
Set up watches for security bulletins and critical patches
Use these as triggers for your automated change creation

Note:


Instance Scan and Health Scan results can indicate when updates are recommended, though they don't auto-populate the Change Calendar
Consider establishing a regular review cadence (weekly/monthly) where someone imports upcoming ServiceNow maintenance windows and major releases
Tag platform changes with specific attributes so reporting can distinguish external vs. internal change impact

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