Reschedule a Production Maintenance Update

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kaisarbi
ServiceNow Employee
ServiceNow Employee

4 weeks ago

Hopefully this is the right forum. A customer received an email that their instance is scheduled for an update: 

 

"Maintenance notification: Address the Performance Impact Due to ScriptEnginesTables Cache Size

Be informed • No downtime • November 2025

We are reaching out to inform you about the undersized configuration of the ScriptEnginesTables cache which may lead to slower system performance on your noted instances."

 

How can the customer reschedule this update to a later date?

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

You need to connect with the Support team, but if this is something managed by SN across all customers, then I don’t think it’s possible for customers to reschedule it. A customer can only view this under the Support Portal, if I’m not mistaken.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

You need to connect with the Support team, but if this is something managed by SN across all customers, then I don’t think it’s possible for customers to reschedule it. A customer can only view this under the Support Portal, if I’m not mistaken.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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