Live Message related errors

[KritiSrivastava]

Few of our users are seeing errors when working on instance. It is related to live_message. I also checked ACLs, not sure what has to be modified to resolve this. Or if there is some system property. 

The error message is "Part of the query on live_message has been ignored because of read security rules on live_message.chat_message & Part of the query on live_message has been ignored because of read security rules on live_message.state".

Please help..

[Bartosz Glowac1]

But does this property affect all error messages that may be relevant?
I feel like with this property we are hiding the problem (and disabling a possibility of identification of other real issues of this type) instead of resolving it.

Best regards,

Bartosz

[apjohn2]

My thoughts exactly. Seems like a ham-fisted approach to just suppress the errors.

[Erik Nelson]

ServiceNow has a KB on it (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645518) with a few options available, including the property as an option. It looks like from validation of it in my instances, if you aren't using or don't care about indexing "Live Feed - Live Feed Message", deactivating the index itself also keeps the message from appearing. I've validated that on AI Search for Next Experience only.

[Thomas G]

Thanks for info, Erik

[jparman]

Hi @Erik Nelson ,

How did you remove the index?

Thanks!