MFA is not working proeprly after upgrading to Zurich

[Nikhil Bajaj9]

Hi Experts,

Today i upgraded my PDI with Zurich candidate 3 release to explore it. After upgraded when i am trying to launch PDI, it is asking for MFA code from my autheenticator app on phone. When i am entering that code from authenticator, Servicenow is displaying error and i am not able to launch PDI:- 

Your 6-digit verification code is incorrect. Try again with the correct code.

I know there is no official support available for PDI so asking you people.

Just wanted to check if others are facing any such issue.

@GlideFather , @AndersBGS, @, @Sandeep Rajput, @Ankur Bawiskar , @Dr Atul G- LNG 

Regards,

Nikhil Bajaj

[Nilesh Pol]

@Nikhil Bajaj9 

Sometimes stale sessions or cookies cause issues,Since this is a PDI,  you can try to clean up browser cache or reset your MFA setup:

• Go to the sys_user table.

• Find your user record and clear the MFA-related fields (mfa_secret or similar).

• Next time you log in, you should be prompted to register MFA again.

[Nikhil Bajaj9 · Accepted solution]

Hi @Nilesh Pol ,

Without login how someone can move to Sys_user table. 🙂 🙂 . Anyways i refreshed the instance and tried again and now it is working fine. Documenting it here so that it can help further readers.

Regards,

Nikhil Bajaj

[Nilesh Pol]

@Nikhil Bajaj9 great, as 1st option "trying with clean up browser cache" works correctly.

reseting your MFA setup was suppose to solution for multi users

plz accept as a solution and mark helpful so that will close thread.

[AndersBGS]

Hi @Nikhil Bajaj9 ,

try to lrelaunch your browser or try incognito browser.