Midserver down after zurich upgrade to patch3
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yesterday
We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a minute) before going down again.
We’ve conducted thorough checks including:
- Verifying and refreshing credentials
- Coordinating with our infrastructure team to validate local host configurations
- Reviewing all known configurations and logs
Despite these efforts, the issue persists. The error message we’re receiving is:
"User midsrvdev associated with down MID Server: c872d00bdb225380299fe1d3ca9619d6. No login attempts within reporting period."
This is affecting our non-production instance, which is business-critical as we are scheduled to upgrade our production environment within the next week. Timely resolution is essential to ensure readiness and avoid disruption to our upgrade timeline.
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yesterday
Hello, There are two KB Articles from ServiceNow outlining this issue, please see these documents so that you are able to take required steps to resolve. I hope this helps.
MID Servers and Clones - Support and Troubleshooting
