MS teams chat is not responding after cloning /upgrade

ServiceNow10sun
Giga Guru

‎01-08-2024 09:44 AM

Hi All , 

 

After the cloning the MS teams chat bot is not responding. After the clone the Client ID and Tenant ID has been cloned from production instance to stag instance  ,which i have corrected and updated as well the stag instance( updated the Client ID and Tenant ID as how it was before the clone) , however still the chat bot is not responding. 

I have even after the update of the Client ID and Tenant ID downloaded the Manifest file and uploaded into the MS teams application but still the chat bot(Virtual agent) is not responding. 

Any suggestions or anyone has faced similar issue. 

ServiceNow10sun_0-1704735635604.png

 

 

Thank you in Advance.

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2 REPLIES 2

Anna T_
Tera Expert

‎03-05-2024 09:33 AM

Hi there,

I am having the same issue. Any update on this?

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Siddarth2
Tera Contributor

‎01-13-2025 10:35 PM

I would check the logs and sys_outbound_http_log for response from MSTeams.

Based on the error I would dig further.

most common issue is, if the credentials are expired.

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