My PDI instance is not coming up since yesterday

[ghimanshu77]

even though I gave been logging every day and doing some or other activity on it...  why its not waking up ..have refreshed the instance multiple times....

Is there any maintenance activity going on for PDIs?

Regards,

Himanshu

[UTUB]

Just wanted to post an update that this morning my PDI was able to be woken from its slumber and I was able to get back into it. All the data remained even though it was past the number of days where an instance will be released if I didn't wake it. Thank you to the ServiceNow team responsible for restoring access. 🙏

[Juhi Poddar]

Hello @ghimanshu77 

• I’ve noticed several queries recently about instances being offline, so you’re not alone. My PDI was also offline for some time. 
• Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.

Please note, there is no support available for PDIs

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[ghimanshu77]

It came up after 5 days...  This is the first time I have seen such a big downtime.