New Canadian Time Zones

[marcnormand]

Have we added the new Canadian time Zones in the platform? 

[Dr Atul - LNG]

Hi  

https://www.servicenow.com/docs/r/platform-administration/time-configuration/r_TimeZones.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966083

[Tanushree Maiti]

Hi @marcnormand 

Instructions

If you need to add a timezone that does not exist.  You will need to find an existing timezone in the choices of the sys_user.time_zone field and update the Label.

https://<instance-name>.service-now.com/nav_to.do?uri=%2Fsys_choice_list.do%3Fsysparm_query%3DnameIN...

Example: Let's say you want to add Pakistan (which is GMT+5) to the user preference dropdown list.  You will need to go to the choices of the sys_user.time_zone field and find an existing timezone record which is in the GMT+5 timezone (Antarctica/Mawson is the same timezone as Pakistan (GMT+5)).  In this case, the Antarctica/Mawson timezone is in the same timezone as Pakistan.  You have two options.

1.  You can rename the Label of Antarctica/Mawson to Pakistan (be sure to keep the Value field the same, do not change the Value field, leave it as Antarctica/Mawson because this is the supported java time).

2.  Or, you can create a new record just like Antarctica/Mawson and update the Label for the new record to Pakistan (this way you would have a timezone for Antarctica/Mawson and Pakistan).

Refer: KB0966083 Adding additional time zones to the user preference 'Time zone' list