New Features of SLA(service level agreement) in Washington

himanshi24 · ‎04-30-2024

Hello All,

Our project is planning to upgrade from utah to Washington.
I want to know the new features/updates in SLA(service level agreement) module.
please share urls, content to refer.

Regards,
Himanshi Kumrawat

Neeraj Modi · ‎04-30-2024

Hi @himanshi24

Recently we have upgraded from Utah to Washington and as per my understanding, analysis and the Washington release notes. I do not see any update has been made on the SLA. I hope this helps you.

Enjoy the Upgrade!

Regards,

Neeraj

View solution in original post

Dr Atul G- LNG · ‎04-30-2024

Hi @himanshi24

Not 100% sure, is any thing got change in SLA.

You need to deep dive in release notes

https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/new-features-change...

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Dr. Atul G. - Learn N Grow Together
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Sohail Khilji · ‎04-30-2024

Nothing new with SLA !

☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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Neeraj Modi · ‎04-30-2024

Hi @himanshi24

Recently we have upgraded from Utah to Washington and as per my understanding, analysis and the Washington release notes. I do not see any update has been made on the SLA. I hope this helps you.

Enjoy the Upgrade!

Regards,

Neeraj

Dr Atul G- LNG · ‎04-30-2024

Hi @himanshi24

What was wrong with my & @Sohail Khilji answer , as you accepted other answer where we also provided same solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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