New MFA Requirements after upgraded to Yokohama

[terrieb]

We just upgraded one of our sub-prod instances to Yokohama and now when we log in, we get this banner message at the top:

We looked up the two KB's on this, but we are already using our OKTA application to "log" into this instance.

What steps do we need to do to get this message to stop appearing or for Service Now to implement a different MFA authentication to our instance.

We will be upgrading to Production soon, so we don't want this banner to appear every time one our itil users logs into the instance via OKTA.

Here are the links to the documents linked to that banner - not very informative or telling us how to setup our own OKTA integration.

MFA context

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/conc...

Using Multi-factor authentication

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/conc...

Thank you

[Dr Atul G- LNG]

Hi @terrieb 

This message is the default and mainly applies to users who log in with a local account, meaning without using an SSO account.

[terrieb]

OK but we do login with SSO account so anyway we can make that banner go away??

[Dr Atul G- LNG · Accepted solution]

https://www.servicenow.com/community/developer-forum/how-to-disable-the-mfa-related-info-message-app...