On-Prem with no external network connection - Best practices??

[david_haught]

We have an on-prem instance (OOTB) of Washington DC.  It is built on a (private secure) network - with NO EXTERNAL connections.  So - no connections back to ServiceNow Store or Support - no "handshake."

If you have a similar configuration - I have a few questions for you:

How do you get applications and plugins from ServiceNow Store and Support to your instance?

What is your process for uploading and installation?

Any pointers or tips?  Lessons learned?

Thanks in advance!

-David A. Haught Sr.

[Chaitanya ILCR]

Hi @david_haught ,

contacting your servicenow account manager or logging a case with servicenow would be helpful in this scenario

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[david_haught]

Thanks......Already done both......still running into speed bumps.

-Dave H.

[Chaitanya ILCR]

Hi @david_haught ,

I couldn't find any useful blogs explaining about this

I still feel you can still reach out to them as there isn't much info available on On-prem instances 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dr Atul G- LNG]

Hi @david_haught 

https://www.servicenow.com/community/upgrades-and-patching-forum/upgrading-plugins-on-a-self-hosted-...

For upgrading plugins on self-hosted instances, you may need to obtain a temporary instance login and password from ServiceNow Support. This will provide the maint role and enable you to install the plugin - but only if that plugin was available when you installed your on-prem instance.

For newer plugins, you will need to upgrade the instance to a newer patch level or a newer family (Yokohama instead of Xanadu, for example)

https://www.servicenow.com/community/itsm-forum/uploading-plugin-to-an-on-prem-environment/td-p/2411...