PDI dev225927 stuck in “Activating Plugin” for over 24 hours – Event Management

duyang547 · 3 weeks ago

Hello,

My Personal Developer Instance (PDI), dev225927, has been stuck in the “Activating Plugin” status for over 24 hours.

Plugin requested:
- Event Management
- Activation option: Activate with demo data

The instance is online, but the Developer Site still shows “Activating Plugin” and no completion email has been received.

Could you please check the plugin activation request or advise how to recover the instance without resetting it?

Thank you.

Tanushree Maiti · 3 weeks ago

Hi @duyang547

1)Often, the plugin is actually installed on the instance database, but the Developer Portal status fails to update.

Log into your PDI.
Navigate to the System Diagnostics > Progress Workers module in the application navigator, or search for sys_progress_worker.list.
Look for the active progress record for the Event Management plugin.
Open the record, set the State field to Cancelled (or Completed), and save.
Check your plugin lists to see if Event Management is now available.

2)If canceling the progress worker doesn't show the plugin, bypass the Developer Portal entirely.

Log in to your PDI.
Type sys_plugin.list in the Application Navigator.
Search for Event Management (or com.snc.event_management).
Open the record and click Activate/Repair if available

3)If the mutex lock is permanent and preventing other actions, you will need to wipe the instance.

Log into the ServiceNow Developer Site.
Go to your Profile or the Instance dropdown.
Select Action and click Reset and Wipe Instance

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

danielhayes · 3 weeks ago

Providing some more details, in my case the following has occurred:

1. Earlier this morning I attempted the plugin install.

2. Status was stuck in `Activating Plugin`
3. After some indeterminate amount of time had passed (sorry I wasn't paying attention) everything in terms of what was being reported in the manage PDI instance screen went back to normal as if it was never attempted.
4. Verified it was not showing as installed and that I was still missing actions.
5. Attempted to install again, currently been on `Activating Plugin` again for a few hours.

I did take a look at `sys_progress_worker.list` and I am not seeing anything that would make me think something is actually occurring (I'm new to ServiceNow though so I might just not know what I should be looking for).

Picture from progress workers (timezone America\Eastern):

Picture from console: