PDI is not synching with Store & unable to upgrade to Xanadu Patch 3

[Nilesh Wahule]

Hi Team,

I am facing 2 major issues with my PDI, I hope someone will guide me to resolve them. 

1. Sync failure with ServiceNow Store: I am unable to sync apps with ServiceNow store in plugin manager. whenever I hit sync apps , it just loads for a minute and brings me back to same page. I am losing most of the functionality as the apps are not available. (using new Plugin Manager)

2. Upgrade to patch 3 issues: PDI is on Xanadu Patch 1 hotfix 2b and I am trying to upgrade it to the Patch 3 but I am unable to select it as shown in below image.

Note: I have tried to release instance and get a new one, but still same errors are there.

[Nilesh Wahule · Accepted solution]

Hi All,

The only solution for this problem as of now is to get the new PDI. as ServiceNow doesn't support PDI's for troubleshooting. I had to reset the PDI and get a fresh latest one to get things moving.

Thanks,

Nilesh