PDI Remains Offline After Upgrade Maintenance

[奥野正]

Hello,

My Personal Developer Instance is currently showing the following message:

"Your PDI is temporarily unavailable due to infrastructure maintenance. It will be back online soon."

The instance status is "Offline".

Prior to this, I requested an upgrade to the latest Australia patch and later received an email indicating that the upgrade had taken longer than expected or may have failed.

The instance has remained Offline for approximately one week, and the status has not changed during that time.

Has anyone experienced a similar issue after a patch upgrade? Is there any action required on my side, or should I continue to wait for the maintenance to complete?

Thank you.

[Dr Atul - LNG · Accepted solution]

Hi @奥野正 

Don't worry, now a days many user reports the same issue. If wait is too long, release this instance and take a new one else wait more 

You might not get Brazil version immediately, so need to take Australia version n then upgrade.

[Tanushree Maiti]

Hi @奥野正 

If your PDI displays a “502 Bad Gateway”/ upgrade error and its status shows as Offline, there are generally two possible solutions:

1. Wait for the instance to recover: PDIs may occasionally go offline due to maintenance . In some cases, the instance will automatically become available again after a while.
2. Release the current PDI and request a new one: If the instance remains inaccessible, you can release it and request a new PDI through the Developer Portal.  If you do so, you will loose your work if not you have taken the backup of your work using update set already.

Preventive measure: To avoid losing important configurations of your work, regularly back up your work by using Update Sets or exporting your customizations. This will help you restore your work if your PDI becomes inaccessible.