Plugin Issue

[pokulkarni]

Hi Team,

I am currently facing an issue related to a plugin upgrade and would appreciate your guidance.

In our Dev instance, I upgraded the Workflow Studio plugin. However, the update was accidentally captured in a custom application scope update set. Since the scopes are different, when the update set was migrated to the SIT instance, the plugin was upgraded successfully, but the dependent OOTB flows and related application artifacts were also moved to the custom application scope (Some subflows and flows specifically).

As a result, I am unable to uninstall or roll back the plugin changes. Could you please advise if there is a way to resolve this issue and restore the affected components to their correct scope?

Thank you very much for your assistance and response.

Regards,
Poorvi

[Dr Atul G- LNG]

Hi @pokulkarni 

We can't roll back or uninstall the plugins, as this is not something that ServiceNow (SN) recommends. please log a Now support case.

[pokulkarni]

Hi @Dr Atul G- LNG , Thanks for your response.

Will the Repair functionality on the plugins work in this case?

Or would it be preferable to validate that the dependent plugins were updated as part of the main plugin, and then recapture and promote those changes from the lower instance to the higher instance?

[Dr Atul G- LNG]

Repair you can try but i doubt i will work so better go for 2nd option -validate that the dependent plugins were updated as part of the main plugin

[pokulkarni]

Okay, would you also happen to know what might have caused this issue?