Plugin to open attachment in browser rather downloading it first.

Deepali Rattan
Tera Contributor

Hi

Can anyone help me with the plugin that we have to open attachment in browser rather downloading it first.

 We do have it in paris release. There must be some way.

Thanks

1 ACCEPTED SOLUTION

@Deepali Rattan 

Document viewer is already installed in my instance.

In your instance as well it is installed as per your screenshot

Activate Document Viewer for the tables where you want to use it.

  1. Navigate to System DefinitionDictionary.
  2. Open the table Collection record to update.
  3. Enter use_document_viewer=true in the Attribute field.

find_real_file.png

Output: Excel file data shown

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

16 REPLIES 16

On activating the plugin first check with the sys_properties_list  com.snc.documentviewer.enable_document_viewer is set to true if not do that.

If second one is not solving try with the first plugin in case.

 

 

Both of these plugins were already installed in paris instance.

 

if already installed then system property com.snc.documentviewer.enable_document_viewer is set to true or create it if it does not already exist.

enable it at the table level first check what is already their nd change accordingly

 

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can just enable this property with true value if already present

If not present then create

Enable Document Viewer at the instance level and then enable it at the table level for the tables where you want to use it. Ensure that the system property com.snc.documentviewer.enable_document_viewer is set to true or create it if it does not already exist.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Deepali Rattan 

Document viewer is already installed in my instance.

In your instance as well it is installed as per your screenshot

Activate Document Viewer for the tables where you want to use it.

  1. Navigate to System DefinitionDictionary.
  2. Open the table Collection record to update.
  3. Enter use_document_viewer=true in the Attribute field.

find_real_file.png

Output: Excel file data shown

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader