Query on requesting ServiceNow for Upgrade extension

[Suggy]

We are looking to postpone/extend the Upgrade to San Diego by a month. Current deadline to upgrade to San Diego is end of this month as shown on out CHG record.

When contacting ServiceNow requesting for extension, they have shared a document to be filled out which says this line

"Please be aware that all fields are mandatory. Any missing or non-informational answers will result in automatic denial of your request. For all denied requests, the upgrade will begin on its current planned start date."

Question - Has anyone submitted such extension form? Under what scenarios there might be denial to the request?

[Eitan Salita1]

Good morning,

We have postponed it for a few weeks due to sanity and regression tests that need to be accomplished in the lower environments. We've filled the document and were granted with the postponing.

Seems  to me that this document assist them to minimize the automatic postponing approval that a lot of customers were wishing to ask for.

Anyway, just mention something logical and real in the document and you have a good chance to get the approval for postpone the upgrade.

Good luck,

Eitan

[Piotr Sadowski1]

Hi @Suggy,

recently we have requested ServiceNow for additional time (2 months) to complete the necessary instance updates, before upgrade to San Diego release. Before we submitted the form we talked with our account rep.

Submitted the extension form (Manual Extension Intake Form.pdf) was approved by ServiceNow support at the same day.

Good luck with your upgrade,

Piotr

[Allen Andreas]

Hi,

Thanks for providing an example. Although, I don't think it's a good idea to post your actual form on the public forums. Even though there's not much in there that can tell us a whole lot, if you're employed at IBM, etc. this starts to give away some information that doesn't need to be out there as far as staffing and other things.

[Suggy]

Thank you everyone for taking out your time and sharing your inputs. Since I was looking for an extension for the first time, I just posted this.

Anyway, this is what I did:

Commented on the CHG record seeking for extension.

ServiceNow shared an extension for to be filled (simple questions), which I submitted.

Got it approved in 6 hours 🙂