SailPoint Service Desk error after Yokohama

jeffreyluto
Tera Contributor

When attempting to connect to ServiceNow

our sister application Sailpoint is getting the error.

testConnection not supported by class openconnector.servicedesk.ServiceDeskConnector

 

7 REPLIES 7

jeffreyluto
Tera Contributor

It exists time to check the Sailpoint side

jeffreyluto
Tera Contributor

We fixed the Sailpoint auth error 4 days ago and the day after- aka Friday I am still seeing "SailPoint Service Desk Util - linkToParent() no value in relationship field"  ??

jeffreyluto
Tera Contributor

I created a case with ServiceNow. All the items that are supposed to be checked via the  above articles that TERA SAGE posted seem fine. I am working with the SailPoint admin locally also.