HI Team, Can anyone explain me Microsoft teams to servicenow integration

[Bdhar]

HI Team, Please anyone explain me microsoft teams to servicenow integration  with out the box configurations 

[Dr Atul - LNG]

Hi @Bdhar 

https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/c_Servi...

https://www.servicenow.com/community/developer-forum/servicenow-integration-with-ms-teams/m-p/269087...

https://www.servicenow.com/community/virtual-agent-nlu-articles/step-by-step-servicenow-integration-...

Plugins:

• MS teams Spoke
• Glide Virtual Agent Lite
• Microsoft Teams Graph Spoke
• Notify Connector for Microsoft Teams
• Meeting Extensions for Microsoft Teams
• IT Service Management integration with Microsoft Teams
• Collaboration Services

Configuring a Self-Configured Bot for Integration with ServiceNow and Microsoft Teams:

1. Obtain Microsoft Teams Bot Details:

   • Retrieve the following details from Microsoft Teams:
     • Bot Name
     • Bot ID
     • Client Secret
     • Tenant ID
     • Client ID (App ID)

2. Set Up the Bot in ServiceNow:

   • Log in to your ServiceNow instance.
   • Navigate to "All" > "Collaboration" > "Virtual Agent" > "Messaging Apps Integration."
     https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

3. Configure the Integration:

   • In the Configuration tab, configure the integration settings with the Microsoft Teams bot.
   • Save the configuration.

4. Download the Manifest File:

   • After saving the configuration, the manifest file is saved and ready for download.

5. Publish the Bot to Microsoft Teams:

   • In the Bot configuration page, under "Your package," click the "Download" button to download your package file.

6. Publish the Bot on Microsoft Teams:

   • Log in to the Microsoft Teams Admin Center.
   • Navigate to "Teams apps" > "Setup policies."
   • Enable "Upload custom apps" if not already enabled.
   • Open the Microsoft Teams app and go to "Apps" > "Manage your apps."
   • Upload the zip file and install the bot.

7. User Interaction:

   • Start interacting with the bot in Microsoft Teams by typing "hi."
   • Users can authenticate, link to ServiceNow, continue as a guest, or check out tips.

8. Additional Customization:

   • If users do not link their ServiceNow accounts, they can access and run only public topics.
   • To create custom topics in the MS Teams app, go to "All" > "Conversational Interfaces" > "Virtual Agent" > "Designer."
   • In the "Topics" page, select "Create" and fill in the fields to define custom topics.
     Please mark this as helpful and as a proposed solution if it works.

cc: @andan kumar 

[Bdhar]

Hi Atul,

i believe  the following plugin is the paid version  

[Dr Atul - LNG]

Yes.. buddy these are paid plugin 

[Ankur Bawiskar]

@Bdhar 

your customer need to purchase that store app either IT Service Management for Microsoft 365 - ServiceNow Store OR HR Service Delivery for Microsoft 365 - ServiceNow Store

both provide same feature it's just that 1 is for ITSM and other is for HRSD

once it's available you can then perform the setup based on Docs, remember some steps are to be performed by Azure Admin and MS Teams Admin

Integrating ServiceNow with Microsoft Teams and Microsoft 365 • Brazil Employee Service Management •...

also check these links

ServiceNow Microsoft Teams Integration: FAQs & Setup Guide

ServiceNow App Deployment on Teams (Recommendation... - ServiceNow Community

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏