HI Team, Can anyone explain me Microsoft teams to servicenow integration

[Bdhar]

HI Team, Please anyone explain me microsoft teams to servicenow integration  with out the box configurations 

[Dr Atul - LNG]

Hi @Bdhar 

https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/c_Servi...

https://www.servicenow.com/community/developer-forum/servicenow-integration-with-ms-teams/m-p/269087...

https://www.servicenow.com/community/virtual-agent-nlu-articles/step-by-step-servicenow-integration-...

Plugins:

• MS teams Spoke
• Glide Virtual Agent Lite
• Microsoft Teams Graph Spoke
• Notify Connector for Microsoft Teams
• Meeting Extensions for Microsoft Teams
• IT Service Management integration with Microsoft Teams
• Collaboration Services

Configuring a Self-Configured Bot for Integration with ServiceNow and Microsoft Teams:

1. Obtain Microsoft Teams Bot Details:

   • Retrieve the following details from Microsoft Teams:
     • Bot Name
     • Bot ID
     • Client Secret
     • Tenant ID
     • Client ID (App ID)

2. Set Up the Bot in ServiceNow:

   • Log in to your ServiceNow instance.
   • Navigate to "All" > "Collaboration" > "Virtual Agent" > "Messaging Apps Integration."
     https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

3. Configure the Integration:

   • In the Configuration tab, configure the integration settings with the Microsoft Teams bot.
   • Save the configuration.

4. Download the Manifest File:

   • After saving the configuration, the manifest file is saved and ready for download.

5. Publish the Bot to Microsoft Teams:

   • In the Bot configuration page, under "Your package," click the "Download" button to download your package file.

6. Publish the Bot on Microsoft Teams:

   • Log in to the Microsoft Teams Admin Center.
   • Navigate to "Teams apps" > "Setup policies."
   • Enable "Upload custom apps" if not already enabled.
   • Open the Microsoft Teams app and go to "Apps" > "Manage your apps."
   • Upload the zip file and install the bot.

7. User Interaction:

   • Start interacting with the bot in Microsoft Teams by typing "hi."
   • Users can authenticate, link to ServiceNow, continue as a guest, or check out tips.

8. Additional Customization:

   • If users do not link their ServiceNow accounts, they can access and run only public topics.
   • To create custom topics in the MS Teams app, go to "All" > "Conversational Interfaces" > "Virtual Agent" > "Designer."
   • In the "Topics" page, select "Create" and fill in the fields to define custom topics.
     Please mark this as helpful and as a proposed solution if it works.

cc: @andan kumar