Scoped Applications during upgrade

[TMX-Aaron]

We're upgrading and have Upgraded our Non-Production instances, however our upgrade to Production is still a few weeks away and is currently still on a lesser Family Version.

We have a semi-urgent change that needs to be addressed in Production, but our SDLC instance are different.

According to KB0550934 we cannot publish Update Sets backwards between Family Versions. But does the same apply to Scoped Apps?

[Sandeep Rajput]

@TMX-Aaron Did you try to preview the update set from lower instances on production? If no errors appear during the preview then you can go ahead and commit the changes. If there are errors during the preview, then I recommend you to reach out to your ServiceNow account manager and request them to provide you a temporary instance where you can clone your production instance, and make and capture changes there. Finally, take the update set to production and you will be good to go. 

[TMX-Aaron]

That sounds like a reasonable plan if we were just doing update-sets. But this is published through our Custom Store. Is there a way to preview there?

[Sandeep Rajput]

@TMX-Aaron Not sure about the custom store, if the update set idea doesn't work then the best alternative for you would be to request for a temporary instance, clone your production instance over it, make the changes on the clone, pull the changes from clone to prod and publish through it.

[AbinC]

HI @TMX-Aaron ,

We had the very same issue a few months back, and I brought the idea to start using GitHub as our repo to create branches for each user story for different developers and check every change before our last commit to sub-prod and prod.

Refer to the below link on how we also verify the changes for each developer before committing:

https://docs.servicenow.com/bundle/sandiego-application-development/page/build/applications/task/vie...

If you want to configure it, here's the link.

Otherwise, you can always check the application files:

https://docs.servicenow.com/bundle/sandiego-application-development/page/build/applications/concept/...

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 

THanks,
Abin