Hi Community,
After upgrading our ServiceNow instance to Zurich, we’ve noticed an issue in Service Portal where the help text/info icon popover on catalogue variables is misaligned.
What’s happening
When clicking the info (i) icon next to a variable label, the help text popover appears offset from the icon (not aligned correctly).
This was working as expected before the Zurich upgrade.
The issue occurs consistently on catalogue item forms.
What we’ve checked
No recent changes to the catalogue item or variable configuration
The issue appears to be UI/CSS related rather than data-driven
Happens only in Service Portal (not in the platform UI)
Environment
ServiceNow version: Zurich
Affected components: Catalogue item variable help text / popover
Question
Has anyone else experienced popover/help text misalignment in Service Portal after upgrading to Zurich?
Is this a known issue or UI change in Zurich?
Are there recommended fixes?
Any guidance or examples would be much appreciated.
I have attached a screenshot for reference.
Screenshot:
1) previously:
2) After Upgrade:
NOTE: We are not using any custom widget or theme for the portal; both are OOB.
Thanks in advance!
