ServiceNow Dev environment is experiencing password expiration

[ysudileti]

Hi,

The SailPoint Admin1 account used in the ServiceNow Dev environment is experiencing password expiration approximately every 7–10 days. Due to this issue, the password must be manually reset on a weekly basis to restore connectivity and functionality.

Could you please help me on this.

Thanks

[Tanushree Maiti]

Hi @ysudileti 

Navigate to User Administration > Users in ServiceNow and open the Integration user account record.

 Look for the Password never expires checkbox and ensure it is ticked.

Note: If this field is not exposed on your form, you may need to check it in List view or  add it via Form Layout.