ServiceNow University shows Blank Page

Laveena-Agarwal · ‎10-03-2025

Hi All,

From morning I am trying to open ServiceNow University, but it is showing me Blank Page with a "clock" sign. Is there any downtime going on?

Laveena-Agarwal · ‎10-03-2025

Issue is resolved, Thanks to @Jim Poisson

This is the response from him -

Seems to have been a known issue with the Zurich release that is addressed in patch 1 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2325656

Closing the thread now.

View solution in original post

Laveena-Agarwal · ‎10-03-2025

Hi @Dr Atul G- LNG

Thank you for the direction.

I currently don’t have access to "Now Support," so I’ve tagged Jim in my response to help identify the possible cause of the issue.

Laveena-Agarwal · ‎10-03-2025

Hi @Jim Poisson

I have asked my partner to check the university website - same issue is happening for him.

Is it happening for specific location like Bangalore or specific Internet service provider? I don't have access to "Now Support" portal.

Please advise on next steps.

tiyasataluk · ‎10-03-2025

Servicenow University cases are not logged via Now Support. you can try to email : nowlearning@servicenow.com

Jim Poisson · ‎10-03-2025

If you have not already, can you the following:

A different browser
private/incognito mode
clearing your browser cache

If none of those work, could you DM me the email of the account you're using. It's not related to your account, I just need it to get additional support involved.

Laveena-Agarwal · ‎10-03-2025

Already tried these steps, issue still persists. DM(ed) you the email address on Linkedin