ServiceNow

[HARSHA GOWDA R]

Can anyone help me with questions with explanation?
Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?
1. knowledge base managers
2. all users
3. no one
4. user criteria admins

What application can you use to deliver solution definitions for incident and major incident management?
1. predictive intelligence
2. performance analytics
3. search analytics
4. virtual agent

[Sainath N]

@HARSHA GOWDA R : Below are the excellent HI articles that answers your questions along with examples.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550924#:~:text=A%20user%20mu....

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

Answers: All Users, Predictive Intelligence

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Dr Atul G- LNG]

Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?
1. knowledge base managers
2. all users  - ANswer
3. no one
4. user criteria admins

What application can you use to deliver solution definitions for incident and major incident management?
1. predictive intelligence   - My thought said this.
2. performance analytics
3. search analytics
4. virtual agent

[Aniket Chavan]

Hello @HARSHA GOWDA R ,

For your first question, the correct answer is all users. When no User Criteria are specified for 'Can Contribute' in a Knowledge Base, it implies that all users have permission to contribute. This is the default assumption in the absence of specific criteria limiting contributors. You can explore more about this concept by referring to the following links:

• Create user criteria for controlling access to knowledge bases and articles
  
• Understanding User Criteria and ACLs in Knowledge v3
  
• Knowledge Base - User Criteria at the Category Level

For your second question, the correct answer is predictive intelligence. Predictive intelligence is the optimal application for delivering solution definitions for incident and major incident management. It utilizes predictive analytics to forecast potential incidents and provide proactive solutions.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket