Special Handling Notes displaying html instead of rich text

[Mike Stockman1]

We recently upgraded to Australia and have noticed the Special Handling Notes are now appearing incorrectly as html instead of the rich text format as expected and as it worked previously.  

I created a new SHN to verify if maybe previous ones were just not converted, but still get the tags.

Here's what it should contain:

Entry Restriction:

• Clearance for space access required
• This is a test record

View the attached image for what is current popup.

I noticed if it's a simple sentence, it appears correctly, but when i do formatting or adding any bullets, it appears with html tags.

Where do i go to verify or is this something we need to contact Support with?

[Ankur Bawiskar]

@Mike Stockman1 

If it was working fine earlier before upgrade, then looks like upgrade issue

raise case with ServiceNow

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[Dr Atul G- LNG]

Try repair the respective module plugins.

[Tanushree Maiti]

Hi @Mike Stockman1 

Can you repair following plugin and check:

- com.glide.editor.tinymce
- com.controls_mono
- @servicenow/now-record-html-editor

[Srivathsa]

Hi Mike, 

We have the same issue after Australia upgrade on Special Handling Notes. But repairing the plugins did not help. Did you find a resolution here?

Thanks & Regards,

Vathsa