Standing up Yokohama HRSD has issues

[kimberlyrog]

Hello friends,

Is anyone having issues standing up HRSD on Yokohama?   I've tried standing up a new instance for a client twice.  When I got to configure HRSD, it sits and spins.   

Steps to recreate.

1.  Stand up a brand-new instance on Yokohama

2.  Install the HRSD plugin Human Resources Scoped App: Core (com.sn_hr_core)

3.  Click "Get Started > Configure" command button.

4.  On the Welcome to Guided Setup, click continue

5.  When the "Home Adoption Service launches on the Guided Setup, it get this message, "Expand any category to view detailed status and related tasks."    (see attached).

Troubleshooting:

1.  I've released my PDI twice now

2.  Created two new PDIs on Yokohama from scratch

3.  Repeated the steps 1-5 above

4.  Got the same results twice.    

Client is sad b/c they really wanted this release.   What I ended up doing was creating a PDI on a lower version and upgrading it to Yokohama on the 3rd try.   Waiting to see if this works.   

3.  

[SumanthDosapati]

@kimberlyrog 

Please create a support case with ServiceNow if it's a product bug and is of high priority.

https://support.servicenow.com/

Regards,

Sumanth

[kimberlyrog]

Hello Sumanth,

I can't log a HI ticket b/c I released this instance to setup a new one.

Should I stand up a Yokohama instance and recreate all these steps in order to Open the HI ticket?

Many thanks my friend.

[SumanthDosapati]

Unfortunately HI case can't be created for PDIs. So you can do it only if you have it in atleast one of your company instances.

Regards,

Sumanth

[kimberlyrog]

HI Sumanth,

The instance is our company PDI where we are staging a release of HRSD for a client.