Teams and Schedules options missing in Service Operations Workspace after Australia upgrade

Samir14
Giga Expert

3 weeks ago

After upgrading our instance from Zurich to Australia, the Teams and Schedules options are no longer visible in the Service Operations Workspace navigation panel.

We have verified the following:

  • The correct chrome_toolbar record is associated with Service Operations Workspace.
  • The chrome_toolbar JSON contains the Teams and Schedules entries.
  • There are no duplicate chrome_tab or chrome_header records.
  • An additional chrome_toolbar record was identified and deleted, but the issue remains.
  • The behavior is reproducible with an admin user.
  • The options are available in our TEST instance but missing in DEV.

Please help us identify whether this is a known Australia upgrade issue or an application/configuration problem.

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Samir14
Giga Expert

3 weeks ago

We don't have plugin On-Call Scheduling (Plugin id: com.snc.on_call_rotation) installed neither in dev instance nor in test instance but the options shows on test env, also it was available in dev instance too before upgrade

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Dr Atul - LNG
Tera Patron
In response to Samir14

3 weeks ago

Hi @Samir14 

 

could you please check in Dev , i am sure there is some plugin issue only.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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