Time worked field timer not working when field is read-only in Australia release (works in Zurich)

[HarshaSeetha]

Hi,

I’m facing an issue with the Time Worked field on the Incident form and would appreciate your help.

What I have done:

• I brought the Time worked field onto the Incident form.
• Then, I configured the Time Worked field to be read-only(using UI Policy) on the Incident table.

Issue:

• When the field is marked as read-only, the timer inside the Time Worked field stops working (it does not count time) in the Australia release Patch 2 instance.

Observation:

• I tested the exact same configuration in a Zurich release Patch 2 instance, and there the timer continues to work correctly, even when the field is read-only.

So,

• Is there any known limitation or behavior change in the Australia release regarding the Time Worked field timer?
• Is there a recommended way to make the timer work while keeping the Time worked field read-only?
• Are there any scripts, UI policies, or configurations that could fix this?

Has anyone come across this ? Any suggestions to fix or work around, this would be really helpful.

Thanks in advance!

[Mark Manders]

Why did you dotwalk the time worked field from task? It's a task field, so it's directly available on incident. Just add it directly.

[HarshaSeetha]

Hi @Mark Manders,

I had directly added the field in the incident form, but still its the same

[Tanushree Maiti]

Hi @HarshaSeetha 

Validate  glide.ui.timer.started property value

Refer:

https://www.servicenow.com/community/developer-forum/time-worked-field-and-task-tab-not-working-corr...

https://www.servicenow.com/community/itsm-forum/time-worked-field/m-p/698034

[HarshaSeetha]

Hi @Tanushree Maiti ,

This property is already set to 'True', but still the time worked field timer is not starting automatically when I open the form