Time worked field timer not working when field is read-only in Australia release (works in Zurich)

HarshaSeetha
Tera Contributor

2 hours ago

Hi,


I’m facing an issue with the Time Worked field on the Incident form and would appreciate your help.

 

What I have done:

  • I have dot-walked the Time Worked field from Task table and brought it onto the Incident form.
  • Then, I configured the Time Worked field to be read-only(using UI Policy) on the Incident table.

Issue:

  • When the field is marked as read-only, the timer inside the Time Worked field stops working (it does not count time) in the Australia release Patch 2 instance.

HarshaSeetha_0-1782296988800.png

 

Observation:

  • I tested the exact same configuration in a Zurich release Patch 2 instance, and there the timer continues to work correctly, even when the field is read-only.

HarshaSeetha_1-1782296901323.png

 

So,

  • Is there any known limitation or behavior change in the Australia release regarding the Time Worked field timer?
  • Is there a recommended way to make the timer work while keeping the Time worked field read-only?
  • Are there any scripts, UI policies, or configurations that could fix this?

Has anyone come across this ? Any suggestions to fix or work around, this would be really helpful.

 

Thanks in advance!

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Mark Manders
Giga Patron

8m ago

Why did you dotwalk the time worked field from task? It's a task field, so it's directly available on incident. Just add it directly.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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