Hi Community,
After upgrading from Zurich to Australia, one of our custom Incident UI Actions is no longer visible in Service Operations Workspace.
Before upgrade:
- Create CodeBeamer Issue ✅
- Link to CodeBeamer Issue ✅
After upgrade:
- Create CodeBeamer Issue ✅
- Link to CodeBeamer Issue ❌
We verified the UI Action configuration, removed the condition for testing, and confirmed the Workspace mappings exist through:
Plain Text
sys_ux_form_action_layout_item
→ sys_ux_form_action
→ sys_ui_action
The references appear correct.
Interestingly, when we clone the working Create CodeBeamer Issue UI Action, the cloned action is also not displayed in SOW.
Has anyone seen this after the Australia upgrade, or is there a change in how SOW resolves custom UI Actions in Australia?
Thanks!
