Unable to find change, problem management in filter navigator

aravapallit
Mega Contributor

3 hours ago

I am new to ServiceNow. I am not able to find the change, problem management in the filter navigator in the Australia release. Even i tried to follow some community guidelines but no luck. Can you please help me with solution.

 

 

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Tanushree Maiti
Tera Patron

45m ago

Hi @aravapallit 

 

Is it your PDI?

In that case , 

  • You need install "Service Operations Workspace ITSM Advanced Applications" application to resolve the issue (App ID: sn_sow_itsm_adv_ct )

Note : In PDI , you can not install latest version of the plugin 9.2.1 .  From version dropdown , select 9.1.1 version and install.

Your issue will be resolved.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Dr Atul - LNG
Tera Patron

38m ago

Hi @Tanushree Maiti 

 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

  • Change Management

  • Problem Management

  • Major Incident Management (MIM)

  • On-Call Scheduling

  • Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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