Unable to Upgrade Instance to Australia Release and Install IntegrationHub Professional Pack Install

[TadiN]

Hi Team,

I hope you are doing well.

My previous ServiceNow Personal Developer Instance (PDI) was recently reclaimed, and I have requested and received a new instance on the Zurich version.

However, I am currently facing the following issues:

1. I am unable to upgrade my Zurich instance to the Australia release.
2. I am unable to install the ServiceNow IntegrationHub Professional Pack Installer plugin in the new instance.

These issues are preventing me from continuing my learning and execution activities on the platform. I have attempted the upgrade and plugin installation multiple times, but they are not completing successfully.

Could you please assist me in resolving these issues or advise on any prerequisites that need to be met before performing the upgrade and plugin installation?

Please let me know if you require any additional details, screenshots, or instance information from my side.

Thank you for your support.

[hamdhan]

Hi @TadiN

This is common with newly reclaimed PDIs. Here’s what you can try:

For Upgrade to Australia release
- Check **System Upgrade > Upgrade History** for any failed attempts.

 Wait 24–48 hours and try the upgrade again.

For IntegrationHub Professional Pack
- Install the base **Integration Hub** plugin first.
- Then try installing the Professional Pack.
- Note: Some Professional plugins have limited availability on PDIs.

If it still doesn’t work, I recommend opening a **HI ticket** from your instance.

If you require any further guidance, please let me know

[Tanushree Maiti]

Hi @TadiN 

For upgrade- what error you are getting.

For integration hub plugin install , Try to install it from Developer portal.

 ServiceNow IntegrationHub Installer plugin and

 ServiceNow IntegrationHub Professional Pack Installer plugin

Refer: IntegrationHub AD Spoke in PDI 

[TadiN]

Hi @tan 
Thanks for the solution

I am getting this Error for instance upgradation

Tadi,

You recently requested your personal development instance: dev434026 to be upgraded to Australia Patch 2. Unfortunately this action has taken longer than expected or failed. The ServiceNow developer team has been notified of the issue and is working towards a solution.

You have two options: wait awhile longer or release the instance and request a new one. If you have waited for more than 24 hours, please release your instance and request a new one.

Thanks for being an active member of the ServiceNow Developer Program.

Best Regards,
ServiceNow Developer Program Team