Upgrade from rome to Vancouver=>no next experience

[Alexandre CHOQU]

I upgraded my SNOW from Rome to Vancouver. The next experience don't run.

 I create the propertie system glide.ui.polaris.experience  and assign the value true.

I restart the application.

SNOW don't find the page next_experience_intro.do and classic/params/target/home_splash.do?sysparm_direct=true

I actived the module com.glide.polaris.admin.configuration => i have a unexpected error when i open the landing page

i can open a specific list with a specific url but i dont have the header page and the followed error dispayed

var theme = sn_ui.PolarisUI.getThemeForUser(); var keys = Object.keys(theme); var out = []; for(var i=0; i<keys.length; i++) { out.push({name: keys[i], val: theme[keys[i]]}); } out;

How can i have a next experience running?

[Dr Atul G- LNG]

Hi @Alexandre CHOQU 

It's not SNOW, it's SN or ServiceNow. 

Practically the Polaris property must be there when you upgrade.

If not , try cache.do and if still not worked, take back of your update set and release this instance and take a new one.

[Alexandre CHOQU]

Hi,

I still have the problem.

Sorry. i forget to explain that I am in a self hosted version.

I made a upgrde and not a update set.

The page classic/params/target/home_splash.do?sysparm_direct=true displays only "an unexpeted error"

I have not the application polaris.

[Dr Atul G- LNG]

Hi @Alexandre CHOQU 

Self Hosted means on prim? If yes, better log a case to SN support. 

[Mark Manders]

It sounds like you are missing the necessary plugins (or at least don't have all of them). I agree with Atul: create a ServiceNow ticket to make sure you get everything you need to use the platform on the Next Experience. The skip from Rome to Vancouver is a huge one, looking at everything that changed. It could be you are missing other things as well.