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The volume of innovations in the Industry Solutions space was so enormous that it needed its own blog post!
- Industry Solutions
- Financial / Banking
Financial Service Operations release notes - Agentic Contact Center for Banking*
Provide CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis
Handle customer inquiries, review customer insights and get suggested actions through AI skills and agents
View customer data such as account details and recent transactions without toggling between applications.
See Agentic Contact Center for Banking for more information - Card data security
- View documents in the tokenizer service vault
- PAN display
- Updated attachment panel
- Mastercard and Visa Integration updates
- Dispute Content Pack for US Regulations
- Dispute Rules Content Pack for Mastercard / Visa
- Financial Services Card Operations
- Automated document submission in Mastercard transaction dispute process
- New subflow and action to support Card data security
- Financial Services Operations
- BLOG -- FSO Australia Q1'26 General Release Now Available
- WEBINAR -- Modernizing Financial Services Operations
- Now Assist for Financial Service Operations (FSO)
- Case type selector
- Visa Spoke
- Integrations: Visa, Mastercard, Verifi CDRN
- Government
Rethinking Government: Emerging tech can help governments deliver great experiences
Put AI to work for Government: Deliver end-to-end experiences, operate at scale to accelerate effici...
Government Transformation Study
AI Powered Cities Study
2026 Government Forum
REPORT - Forrester Wave: Industry Cloud Solutions for Public Sector, Q1 2026
Public Sector Digital Services release notes
- Grants Management
Merit review
Funding Proposal and Award Decision
- Healthcare & Life Sciences
Healthcare and Life Sciences release notes - Care Team Work Management
- Care Team Operations for Environmental Services
- Create support requests using Now Assist in Virtual Agent
- Care Team Operations Case Creation Voice AI agent
- Care Team Operations for Facilities
- Create support requests using Now Assist in Virtual Agent
- Care Team Operations Case Creation Voice AI agent
- Care Team Operations for Healthcare IT
- Create support requests using Now Assist in Virtual Agent
- Care Team Operations Case Creation Voice AI agent
- Care Team Operations for Biomed
- Create support requests using Now Assist in Virtual Agent
- Care Team Operations Case Creation Voice AI agent
- Care Team Work Management
- Operational Rounding playbook
- Healthcare and Life Sciences Service Management Core
- Healthcare Operations Core release notes
- Retail & Hospitality
Associates and managers aren’t spending all day at a desk—they are moving around the store, serving customers and keeping the location up and running. The new mobile app provides a streamlined experience for them to request help from HQ and see information about their store.
BLOG -- Optimize your retail operations through seamless store-HQ connectivity
Community -- Retail & Hospitality
BLOGS -- Retail & Hospitality
Put AI to work for retail - Retail Service Management and Retail Operations
BLOG -- What's New in the Australia Release for Retail Industry Products
Retail Operations Platform Overview
Retail mobile app
Retail portal
Retail applications release notes
Retail organization data model
Retail case overview | Retail case types |
VIDEO -- Retail Data Model and Retail Base Case
VIDEO -- Discover What's New in the Q1'26 Store Release for Retail Industry Products
VIDEO -- Retail store plans and fulfillment
BLOG -- Retail Data Model Quick Start Guide
- Manufacturing (Link)
BLOG -- What's new in the Australia release for Manufacturing Commercial Operations (MCO)
Manufacturing Commercial Operations release notes - Manufacturing Commercial Operations
Unified AI assisted lifecycle management from submission to resolution - Dealer Portal
Dealers can submit product non-conformance issues through the dealer portal - Playbook driven resolution workflow with context aware recommendations based on historical data
- Recall management data model for parts availability and parts groups enable OEMs to manage complex product recalls
- Now Assist for Manufacturing Commercial Operations (MCO)
- Industrial Connected Workforce Mobile Experience
- Mobile Task Management
- Mobile Standards Hub
- Intuitive and minimal input actions
- Guided Task Execution
- Performance & Reliability Enhancements
- Report any safety related incident
- Industrial Guided Tasks
- Authoring Guided Tasks
- Assessment-driven scoring, evaluation, and execution
- Automation and Smart Actions
- Easy accessibility and execution
- IGT Lifecycle Governance
- Create standards using templates
- Industrial Standards
- Technology Industry (Link)
BLOG -- What's new in the Australia release for Technology Providers - Success renewal *Powered by Now Assist
- Success booking *Powered by Now Assist
- Product adoption data for customer success
- Foundational data sync for Service Bridge
- Diagnostic framework support
- Telecommunications
BLOG -- What's new in the Australia Release for Telecom
BLOG -- Telecom Products FAQ
- Telecommunications Customer 360
Filter sold products displayed by product and modify configurations, suspend, resume or disconnect
Customer history (fka The Interaction history)
This was just the Industry Solutions. Click to view my entire Kickstart Your Australia Release Guide
