Upgrade to Washington DC and the SSO stopped working

Snow Tomcal · ‎02-27-2025

Hi,
we have a self hosted environment.
We upgraded yesterday our Development instance to Washington DC Patch 8 Hotfix 3 and the SSO is no longer Working.
we are using costume OIDC, and everything was working fine before. |
Does anyone know how to resolve this issue?

Dr Atul G- LNG · ‎02-27-2025

Hi @Snow Tomcal

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638445

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1790932

KB1575573

PRB1710720

Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACL

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Snow Tomcal · ‎02-27-2025

Hi,

what you sent does not seem to be related to the SSO.

Dr Atul G- LNG · ‎02-27-2025

Hi @Snow Tomcal

I am no sure that OIDC come with plugin, if yes, try to repair or update it. else log a Now support case.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1198675

https://www.servicenow.com/community/itsm-forum/redirect-not-working-for-sso/td-p/613170

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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