URGENT: PDI Stuck on 502 Bad Gateway Error

[MominB]

Hello Community,

I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and said "502 Bad Gateway".  I have tried refreshing the instance as well as using different browsers. I really need help please.

[GlideFather]

Hi @MominB,

this happens to all of us once a while. There's nothing to prevent it from happening and neither nothing to remove it for good.

You just need to wait a few minutes, go get some water, stretch your legs and soon it's back ;))

If you get the 502 error, then check the instance status at your Developer Portal:

https://developer.servicenow.com/dev.do#!/manage-instance 

And you will see that it will say it's refreshing and perhaps it might be offline for a short time.

This is because PDIs are for free and this is most likely a method how to save the operational costs. 

TL;DR you gotta wait a few minutes and retry.

[Dr Atul G- LNG]

Hi @MominB 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @MominB ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

• Wait, it should come online after some time
• Release your instance and request a fresh installation.