Hello,
Upgraded to Australia Patch 4, Hotfix 1 from Zurich
After a user creates an incident in the ESC, they cannot update the notes of the incident.
It now shows "Work Notes" and a misaligned color bar where they used to be able to enter notes
Non-itil users are not allowed to update the work notes so I am assuming this is the underlying issue.
The end user can update the incident notes if they navigate to the traditional servicenow menu > Self Service > My Incidents.
It seems the issue is with the ESC UI.
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