When incident is auto resolved by the 3 strike rule it should not display an agent name

[Disha1396]

When incident is auto resolved by the 3 strike rule it should not display an agent name, it should display "system" name. How to make this changes? Thanks

[Adrian Ubeda]

Hello @Disha1396 , 

Add this line above the script execution: fcRunAs=itil

Check this thread: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820