widget on service portal

[suresh101]

I have created widget on service portal
in the body html template I have added few fields like caller, category, contact type, description and short description along with submit button
if i click the submit  button new tab should be open  incident form with pre filled above details, need to save incident form manually
in the client controller I have added beow script

$scope.submitForm = function () {

        var callData = {

caller_id: $scope.data.caller,

category: $scope.data.category,

contact_type: $scope.data.contact_type,

short_description: $scope.data.short_description,

description: $scope.data.description

        };

after this how to write a script for incident open on new tab, prefilled values

[suresh101]

In HTML gave below code

<!-- Caller -->
<div class="form-group">
<label ng-if="data.company">Caller</label>
<input type="text" class="form-control" ng-if="data.company" ng-model="data.caller" ng-change="toggleCaller()">
</div>

[Ankur Bawiskar]

@suresh101 

if user is entering full name then query sys_user, get the sysId and then include in URL

Something like this and enhance the query

$scope.submitForm = function() {
    var callData = {
        caller_id: $scope.data.caller,
        category: $scope.data.category,
        contact_type: $scope.data.contact_type,
        short_description: $scope.data.short_description,
        description: $scope.data.description
    };

    var callerSysId = '';
    var gr = new GlideRecord("sys_user");
    gr.addQuery("name", callData.caller_id);
    gr.query();
    if (gr.next()) {
        callerSysId = gr.getUniqueValue();
    }


    // Construct the URL with query parameters
    var url = '/incident.do?sys_id=-1' +
        '&sysparm_query=caller_id=' + encodeURIComponent(callerSysId) +
        '^category=' + encodeURIComponent(callData.category) +
        '^contact_type=' + encodeURIComponent(callData.contact_type) +
        '^short_description=' + encodeURIComponent(callData.short_description) +
        '^description=' + encodeURIComponent(callData.description);

    // Open the URL in a new tab
    window.open(url, '_blank');
};

If my response helped please mark it correct and close the thread so that it benefits future readers.

[suresh101]

I Have added below code as well but still caller is not populating 

   var callerSysId = '';

        var gr = new GlideRecord("sys_user");

        gr.addQuery("name", callData.caller_id);

        gr.query();

        if (gr.next()) {

            callerSysId = gr.getUniqueValue();

        }

[Ankur Bawiskar]

@suresh101 

I informed to enhance the query based on what user enters

what is user entering? if it's full name then use that query

check what came in this

alert(callData.caller_id);
   var callerSysId = '';
        var gr = new GlideRecord("sys_user");
        gr.addQuery("name", callData.caller_id);
        gr.query();
        if (gr.next()) {
            callerSysId = gr.getUniqueValue();
        }

I believe I have provided enough guidance on this and you can enhance it further.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[suresh101]

user is entering full name only, in alert as well full name is coming