Widget

[HARSHA GOWDA R]

I’m facing an issue in a custom Service Portal widget that displays Active Access Requests (RITMs) for my team. When the team has a small number of RITMs, the widget works fine, but when the count grows large (around 3000), the widget fails with a 414 Request-URI Too Large error. The widget currently constructs a list URL by appending a large number IN query with many RITM numbers, which seems to exceed the URL length limit. Is there any supported way in ServiceNow to convert or shorten a large URL, or what is the recommended alternative approach (such as server-side queries, relationship-based filters, or pagination) to handle large result sets in Service Portal widgets?

[Ankur Bawiskar]

@HARSHA GOWDA R 

are you filtering the RITM records based on some query/condition?

if yes then why not use query BR to restrict rather than forming long URL?

see these links

How to Shorten ServiceNow Urls 

Enable tiny URL support 

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[Siddhesh Gawade]

Hello @HARSHA GOWDA R ,

 You can shorten the URL using System Definition > Processor. 

Refer below tutorial:
How To Shorten URL in ServiceNow? | ServiceNow Tips & Tricks 

Regards,
Siddhesh Gawade

[Deepak Shaerma]

Hi @HARSHA GOWDA R 

ServiceNow has a built-in table (sys_tiny_url) specifically for shortening long queries. If you cannot use a Dynamic Filter, you can generate a "Tiny URL" key.

Use the GlideTinyURL API to convert the long query into a short

var hugeQuery = "numberINRITM001,RITM002......";
var tinyUrl = new GlideTinyURL();
var tinyId = tinyUrl.create(hugeQuery); 
// This creates a record in sys_tiny_url and returns the GUID

Happy to help! ‌‌
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Deepak Sharma
Community Rising Star 2025