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ServiceNow University Login Issue – MFA Email Missing

Laveena-Agarwal
Kilo Sage

yesterday

Hi

I’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.

I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received.

 

Could you please assist in resolving this issue?

 

Screenshot 2025-12-14 at 12.44.46 PM.png

 

@Jim Poisson - Tagging you here to check if you have any insights or suggestions on this issue.

 

Note: There are no issues with my email. I tested it by sending an email from another account, and it was received successfully.

 

 

Thanks & Regards,

Laveena Agarwal

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  • 506 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

7 hours ago

Hi @Laveena-Agarwal 

 

Open the App and try to enter the code manually. [ I assume you installed and linked MS auth. app with Now Learning]

 

or try with 

DrAtulGLNG_0-1765699630149.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

5 hours ago

Hi @Laveena-Agarwal 

Might be :

 

DrAtulGLNG_0-1765704209397.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

nayanmule
Tera Guru

5 hours ago

I think this a issue happening to everyone. Even I am facing the same issue, unable to receive authentication code on my email.

0 Helpfuls