Zurich Upgrade Issue - Unable to create New story. Any one has any issues?

[santoshkomerave]

Hi Everyone,

After upgrading to Zurich, patch4-hotfix3b-01-17-2026, we are unable to create a new story (rm_story) in SPM / ITBM . Project and Portfolio Management module?

Did any one faced a similar issue? How did you get it fixed?

I am already in follow-up with ServiceNow Case, but it is getting delay. Just want to check, if any one has solutions here?

Thanks,

Santosh 

[Dr Atul G- LNG]

Hi @santoshkomerave 

We recently moved to Zurich and did not face any issues.

There are two things you can try:

1. Try repairing the Agile 2.0 plugin once and then check.
2. If the issue still persists, investigate further or consider logging a support case. [which already done]

[SantoshKumar K]

Hi @Dr Atul G- LNG :

Agile 2.0 is up to date but, if we do repair, whatever customizations done, will this be over-written? or it wont touch any of the customizations we had done in the past?

[Dr Atul G- LNG]

No, it will only refresh the out-of-the-box (OOTB) files.

Also, please share a screenshot of where you are facing the issue—whether it’s in the backlog view or the story board. Additionally, check if the user who owns the board is inactive.

[SantoshKumar K]

Getting Invalid Insert. This screenshot is from Agile board.
The same issue from story list view as well, or any other way.